Effective Date: September 26, 2026 | OneStop Pro Plumbing, Heating, Cooling & Electric

OneStop Pro Plumbing, Heating, Cooling & Electric (“OneStop Pro,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at onestoppro.com or contact us for home service needs.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

Request a quote or schedule a service appointment
Submit a contact or inquiry form
Sign up for our Home Maintenance Program
Apply for financing through our financing partners
Call or email us directly
Submit a review or feedback

This may include your name, home address, email address, phone number, service address, and description of service needs.

1.2 Information Collected Automatically

When you visit our website, we or our third-party providers may automatically collect:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referral URLs
Cookie and tracking pixel data

1.3 Information From Third Parties

We may receive information about you from Google (via Google Ads or Analytics), review platforms (Google, Yelp, Angi), and financing partners when you interact with them in connection with our services.

2. How We Use Your Information

We use the information we collect to:

Schedule, dispatch, and complete home service appointments
Communicate with you about your service requests or account
Send appointment confirmations, follow-ups, and service reminders
Process financing applications with our lending partners
Send promotional offers, specials, or newsletters (with your consent where required)
Improve our website, marketing, and service offerings
Respond to reviews and customer feedback
Comply with legal obligations and protect our legal rights
Prevent fraud and ensure website security

3. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies. These may include session cookies, persistent cookies, Google Analytics cookies, and Google Ads / remarketing cookies.

You can control cookie settings through your browser. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service technicians and field staff to fulfill your service request
Third-party software providers (CRM, scheduling, communication platforms) who process data on our behalf
Financing partners when you apply for or inquire about financing
Marketing and advertising platforms (e.g., Google) for campaign measurement and retargeting
Review platforms where you choose to leave feedback
Law enforcement or government authorities when required by law
Successor entities in the event of a business sale or merger

We do not sell, rent or share mobile phone information with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are not shared with third parties or affiliates for marketing purposes. We may disclose this information to service providers solely as needed to operate and deliver our messaging program on our behalf. This exclusion applies to the other sharing categories described in this policy.

5. SMS and Phone Communications

OneStop Pro is a trade name of DFC Mechanical Inc. We use the phone number and messaging preferences you provide to communicate about the services you request. When you separately opt in to service-related text messages, we may text you about your inquiry, appointments, scheduling, technician updates and service follow-up. Promotional text messages require a separate opt-in. Providing a phone number or requesting service does not, by itself, enroll you in text messages. Consent to texts is optional and is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance, or call 630-733-9000.

6. Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Your Rights and Choices

You may have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications, and request limitation of certain processing activities. Contact us using the information below to exercise these rights.

10. California Privacy Rights

California residents may have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete that information, and the right to opt out of any sale of personal information. OneStop Pro does not sell personal information.

11. Contact Us

OneStop Pro
805 W Liberty Dr, Wheaton, IL 60187
Phone: 630.733.9000
Email: office@onestoppro.com
Website: https://onestoppro.com

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Effective Date” at the top of this page. Your continued use of our website or services after any changes constitutes acceptance of the updated Policy.

Privacy Policy